Refund Policy
Policy Scope
This Refund Policy is applicable to all consumption orders on the esteelauderbestsale.com platform, clarifying the relevant rules of return application, refund conditions, refund processing cycle and fund return standards. This policy is formulated based on the principle of fairness and transparency, protecting the legitimate shopping rights and interests of every platform user, and standardizing the after-sales refund service process of our premium beauty e-commerce platform.
Return Eligibility and Time Limit
We provide a 60-day free return service for all products sold on esteelauderbestsale.com. Within 60 days after the user receives the goods, if you are not satisfied with the purchased Estée Lauder skincare, makeup or fragrance products, you can apply for a free return without any return fees. To ensure the smooth processing of return and refund, the returned products need to keep the original packaging intact, unused, unopened and undamaged, with complete product accessories and labels, so as to meet the secondary sales standards.
Refund Processing Cycle
After we receive and verify the returned products, the official finance and after-sales team will complete the refund review and fund processing within 5 to 10 working days. The refund will be returned through the original payment channel used by the user when placing the order. The specific arrival time of the fund is subject to the processing rules of the user’s payment platform. During the refund processing period, users can query the refund progress through platform customer service, and we will synchronize the processing status in a timely manner.
Free Return Service Rules
esteelauderbestsale.com fully bears the return logistics fees of all eligible return orders, and users do not need to bear any additional costs in the return process. After the user submits a valid return application, our customer service team will provide official return shipping guidelines and address information to assist users in completing the return operation efficiently. We adhere to the user-centric service concept, simplify the return and refund process, and reduce the time and cost of user after-sales processing.
Special Explanation of Refund Rules
For orders that have been confirmed to be returned and meet the return conditions, we will provide a full refund service. If the returned products are damaged, used, missing accessories or exceed the 60-day return period, the platform has the right to reject the return and refund application. For individual special promotional orders, the refund rules shall be subject to the preferential agreement of the order. If users have any questions about the refund process, they can consult the official customer service email info@esteelauderbestsale.com at any time.
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